Initially, the price listed on the website for the keratin treatment is not all-inclusive. Besides the $300, there is an additional $110 required to complete the process, which I only found out after Lana began the treatment. When I inquired about it, she mentioned that a keratin treatment typically costs that much and that she would include shampoo and conditioner. However, I believe this information should have been disclosed to the client before commencing or at least have the cost listed as $410 instead of $300. When I visited Lana, my hair was shedding and chemically damaged. It had been seven weeks since my last relaxer, and I was seeking an alternative to a relaxer for the short term. We extensively discussed relaxer versus keratin treatment. While she didn't explicitly guarantee anything, after our conversation, I understood that my hair wouldn't be as straight as with a relaxer but would at least be more manageable, and the keratin would reduce shedding and be better for my hair than a relaxer. Lana did mention that my hair might shed a bit in the first week after the keratin. Now, six weeks later, I might have to cut off what remains of my hair due to excessive shedding and breakage. It's a complete disaster. After the first week, I sent Lana pictures of the significant shedding and informed her that my scalp was very sensitive. She had me come in for a treatment at no charge; however, my hair continued to shed, and I sent her another picture because the shedding was abnormal for me. Her response was, "Your hair was shedding when you came to me." Yes, it was shedding, but not to the extent where I can't even put my hair in a ponytail, let alone a pigtail because it's now so short and thin. Additionally, my hair was never as manageable as Lana claimed. I paid a high price for a blowout that lasted only a couple of days at best, resulting in significant hair loss. My hair, which is kinky, is in the worst condition it has ever been. I'm almost 50 years old, and my hair has never been in such a dire state. It's incredibly distressing, to say the least. Perhaps the initial sign that this salon wasn't right for me was the lack of reviews. Unless you have money to spare and/or don't care about the state of your hair, I suggest avoiding this salon. I have attached a few pictures showing the daily shedding, and Lana claimed this level of shedding was normal.