Ulta Beauty

I absolutely LOVE this salon. I couldn't be happier with the service I received from Riley. They are amazing and fully explained everything step by step. I highly highly recommend Sephora Salon.

I just wanted to take a moment and shoutout what an absolute rockstar Dylan is at this location. I had a complicated situation that was a result of an out of state Sephora store. Dylan asked every person they could think of to get the situation taken care of and spent no less than 15 minutes just to get the situation fixed. They were SO incredibly kind and so patient with me. I am truly so thankful and don’t have enough good things to say about them.

Did not have a good experience here with the manager. I came in around 8 PM on Oct 28th to purchase a very specific shade of foundation for my halloween makeup along with a few other things. The checkout person at the counter was nice but they forgot to bag my foundation. I did not realize this until I got to my house. I searched everywhere for it for 30 minutes thinking I dropped it out of the bag somewhere. Finally my spouse told me to call the store and just check and see if it got left there. I called right before closing at 8:56 PM, not really thinking it got left there. The manager answered the phone, I told them my name and the situation and was very specific about the brand of foundation I purchased. You can tell they didn't want to help me, they told me that if anything got left behind they probably would have put it back. Not eager to help at all. I proceeded to tell them I was just there and they asked what shade it was. I told them I don't have the receipt on me at that very second but it was the lightest shade in the brand. Then miraculously, they found the foundation and said, oh yeah some person purchased it and it got left behind (Yes, that's me I'm that person). This baffled me, how did you not connect the dots when I first told you the brand. They told me I could come back tomorrow to get it since they are closing and they would be able to look up the receipt if I didn't have it anymore. This was frustrating for 1, I specifically bought this foundation for a halloween party I was attending that night and 2, there was no apology for the inconvenience. Instead, I was the inconvenience and would have to come back at a more convenient time to pick this up. Fast forward, the next day I had to run errands and forgot about this whole ordeal until I was out running around and remembered I needed to stop by and it was either now or in 3 days when I'd be able to make it back that way. I thought I could stop by and maybe grab it without my receipt and just use my debit card that I used. I went in and told the manager who I was and I'm here for the foundation. I told them I did not have the receipt but I have the debit card I used to purchase. They told me they couldn't look it up that way. I told them I also didn't use my loyalty points when I purchased it. They looked at me like I was stupid for not using my loyalty points as if I knew it would all play out like this. Their mannerism was awful and they weren't inclined to help. They said they did not get a chance to watch the tapes and see what happened last night so they wouldn't be able to give me the foundation without the receipt. At this point, I'm frustrated as hell because again, NO APOLOGY at all. They could have offered to go review the tapes or at the least have said I'm very sorry for the inconvenience please come back with the receipt, we will hold it for you as long as you need until you can