Spas in Royal Oak

DO NOT COME HERE! I phoned them at 6:00 before coming in for a GELX and Pedicure, and they said to come, even though they close at 7:30. So I arrived, and they mentioned two technicians would work on me simultaneously but it would cost $10 more for that reason. My pedicure was decent, but my GELX experience was dreadful. Initially, a young technician did my nails, and she applied two out of 5 nails crooked and lacked confidence in her work. Despite attempting to fix them before removal, they still appeared crooked. At this point, her aunt took over my GELX and restarted my entire right hand. She took longer than usual for GELX, didn't properly prep my nails, and also applied them crooked, leading to removal. I was still there at 9 pm, and when they asked for a total of $167 for GELX and a basic gel pedicure, including 2 credit card fees despite using only one card, and an extra $10 for dual technicians, I found it excessive compared to other salons given the poor quality of work. The next day, after scrubbing out of my OR case, the gel polish had chipped off in 7 nails. Upon contacting the salon for a fix, my concerns were dismissed. Sophia insinuated that the technician spent too much time with me and refused to assist, suggesting I go elsewhere for a fix. She essentially accused me of lying and denied the chipping. Promises of a supervisor's call went unfulfilled. The salon's customer service is abysmal, and they are essentially cheating customers with subpar services. They lack professionalism, and I strongly advise against patronizing this salon!

My debut here was just last week, and it was fantastic! The entire team was so welcoming and kind; my mom, sister, and I walked in on a Friday morning around 11AM and were seated almost immediately!