Ulta Beauty

After careful consideration, I have mustered the courage to write my inaugural review, though I wish it could have been a positive one. Firstly, I want to commend the beauty sales team—they are consistently supportive, pleasant, and professional. If I could, I would rate them highly, which is why I am giving this review at least 2 stars. However, my hair appointment in May left me profoundly disheartened, particularly considering the premium price I paid. The service fell short on several fronts. The haircut felt hurried, and the stylist took an extended lunch break during my appointment, which I found unprofessional and disrespectful of my time. Moreover, post-appointment, I experienced intense scalp irritation and a persistent bleach scent that was so overwhelming, I struggled to sleep, even after numerous washes, cooling my scalp, and yes, shedding tears due to the discomfort. When I reached out the next morning, I was grateful that the team promptly rectified the color. Nevertheless, the haircut still did not align with what I had clearly indicated in reference photos. While I understand that breaks are necessary, the prolonged lunch break seemed to compromise the quality of my service, and this was evident in the final outcome. Regrettably, I will not be revisiting this establishment for hair services. The experience felt unprofessional, and the price did not reflect the service quality I anticipated. Thank you for the lesson learned.

I wanted to give a shout-out to Michael for his exceptional customer service and skincare expertise! I had to pick up an online order and had some questions about which skincare products to choose. Michael was quick to assist me and expertly guided me to the perfect products and even matched my skin tone flawlessly! He provided fantastic recommendations and helped me select products to enhance my beauty. Thank you, Michael!