The Hair Suite Salon and Spa

First, I want to say the person who did my hair I will not be naming names for their privacy. They were very nice, seemed very caring. However, it was a little shady to me that they told me they would be doing a test strand. Keep in mind, I was a level 10 blonde (not naturally) before I started going dark. Prior to this consultation with the stylist here, I hadn’t put dye in my hair for almost 2 months and I was washing it with a lot of clarifying shampoo. Because we were doing color removal for the dark dye I had in, and the test strand because I wanted to go lighter and I did not expect it all to be blonde again in one session. I was just hoping for the test strand to go well, and to get most of the darker color out. My roots were grown out to a level 6, and were fairly light. I have very thick, strong, healthy hair, 2 pounds when wet, length to my waist, hardly any damage, despite having dyed it (leaving a lot of time before touch-ups for it to breathe) but as the stylist here was doing the test strand, they did inform me that the dye my hair and this product I used at home might make lighter counteract with it and break my hair. After they did the test strand, they claimed my hair was breaking, and didn't want to fix it or proceed. As I’m looking at it, there is hardly any breakage, I've sat through 5-hour bleach sessions with previous dye of the same brand with no damage, no breakage, etc. When I got home I even felt the hair they used the lightener on and it was still healthy and intact. However, I didn’t notice the whole time that there are several other sections underneath my hair that got lightened, which is odd for a “test strand” and it's uneven and patchy. Well, as they do the color removal, they ended up putting developer on my roots with it?? That were not dyed, grown out, and already light, leaving the result ugly and orange. I was very upset and they did ask if I wanted color over it but I didn't trust even that because they and another stylist were talking about taking off my hair if I wanted to go back to what I had over time, for even just a lighter brown. I emphasized entirely that my hair was healthy, and I know this is their job and they went to school for it, but even I know my hair’s integrity, and that cutting length off my perfectly healthy waist length hair would be highly unnecessary. Not to mention, during the end after they were finished washing, their partner came in for a cut, and then they started to be really rushy and didn’t even show me exactly what had happened in the back of my hair. They claimed it was just the test when it was several sections that looked like they got lightened from improper technique. I was really hopeful because their work was really good, and I drove an hour to go see them in hopes that they could help. Like I stated, I was not expecting to go lighter in just one session. Extremely disappointed with the results of my hair, after even just color removal and a test strand. I think a lot of stylists have the right to be worried and not want to fry off someone's hair, but I was bleached professionally blonde for a long time even with previous dye and my hair still kept integrity and health. But anytime you say you have dark hair they don't want to take the actual time and effort to help you out, and them saying you need to “cut lots of length off” is a red flag because I’ve seen people do it themselves carefully with no damage, just takes caution and the right products. So I canceled my follow-up appointment with them because it was not worth having my hair