H Nails & Beauty Spa

I have been frequenting this establishment for a considerable amount of time for my nail and eyelash care needs. Katie is truly exceptional, especially for eyelash extensions. She consistently delivers excellent results in a timely manner, always handling everything with precision and care. My experiences here have always been positive, and I never hesitate to recommend this place to my acquaintances. The owner, Michelle, is also fantastic; she knows most of her clients by name, creating a welcoming atmosphere for all of us!

I ceased my support for this business a long time ago but decided to give it another chance recently. I received a Regular Pedicure and a Gel Manicure on Monday, 3/18/24, using the polish provided by H Nails. The very next day, less than 24 hours after my service, the polish started chipping, and some nails were lacking a top coat. When I called to inform the owner, Michelle, I felt rushed off the phone by the person who answered. The pedicure felt hurried and poorly executed, a red flag I should have paid more attention to. On Sunday, 3/24/24, I returned with my own OPI Polish, which I have been using without issues for years. Michelle began removing the original polish and decided that only 6 out of the 9 chipped nails warranted fixing. She then attended to another client, leaving me waiting in the chair for over 15 minutes without any communication. Eventually, another technician, Sarah, took over. She immediately used a drill, further damaging my already thin nails after the aggressive filing during the previous visit. As she started painting my nails, Sarah commented that my polish was cheap, attributing the chipping to that. I regret not insisting on using my own polish from the beginning, as OPI is a reputable brand. Despite using a professional top coat that reveals flaws under UV light, the final result was subpar. There were issues like topcoat extending beyond the cuticles, missing polish on the corners and sides of the nails, and inadequate polish coverage in various areas. Despite the unsatisfactory service, I still tipped the technician, as it felt like the right thing to do, although the tip was undeserved, to be honest. When I tried to show Michelle the poor quality of the service, she seemed to be avoiding not only me but another customer who needed nail fixes. She claimed to be busy attending to the other customer's hair, which was being washed by the technician who did my nails on the first day. This experience highlights a concerning trend in Rockland County regarding the quality of service different individuals receive. I am displeased with the rushed nature of my pedicure, especially when I observed others of a different race receiving top-notch service for the same price. This disparity is unacceptable. Instead of addressing and rectifying the issue, I was left with no choice but to leave this less-than-stellar review. Every individual deserves to be treated with respect and receive quality service. During my time there, I noticed several instances of rushed services being provided to customers, which is disheartening. There is room for improvement, Michelle!

Today, Crystal excelled in her work on both my nails and pedicure. The hot stone pedicure included a delightful massage that left my feet feeling incredibly soft ❤️