The Obie Salon and Spa

I wouldn't send my worst enemy to this salon. It's nice and all, but the management is extremely unprofessional and the services aren't worth the money they take from you. My partner gave me a gift voucher for Christmas in 2022 and was told I could use it for anything (services or products) in the store as long as I used it before the expiry date which was written on the front of the voucher and said "1/2024". I called in early December 2023 to book my services before it expired and specifically asked if it expired at the end or beginning of January since it didn't specify a date and was told it was still valid so I booked. I showed up this weekend for my hair appointment with Tiffani and it was canceled twice, once with no call or notice from anyone. After I finally got a service done on Saturday, I decided to just use the rest of my voucher on hair products to be done with it. I was told they couldn't find my voucher anywhere in their system and unless I could provide a credit card statement showing my partner paid for it over a year ago then it was void and I couldn't use it. My partner paid cash for it, so I couldn't get a statement to show he paid for it with a card because he didn't. The receptionist helping me (who was very very sweet at least) told me exactly who wrote the voucher because she recognized the signature of the employee. Management still didn't care. Seems like management needs to train their employees better if it was never entered into the system and not expect customers to pull up a year-old card statements to prove to YOU that we paid for it. I wouldn't have it if we didn't come into the business and purchase it as it's a voucher they personally fill out at the salon. Extremely unprofessional and shady for them to do in my opinion. I lost over $125 because they don't know how to train people.

I was very hesitant to let someone new do my hair, but Tiffani at The Obie is my new go-to stylist! I will be going back to her always. She did exactly what I wanted, took her time, was so sweet, and my hair turned out PERFECT. It was the best experience I have ever had at a salon!! I will never go anywhere else! It is so cute inside, very clean, and everyone is so friendly. I am SO impressed.

I double confirm my appointment so the hair stylist can optimize their schedule. I fully support that. What's disappointing is when they overbook and cancel on you the day of. I got my reminder text today, already asked to leave work early (lost wages), made plans to pick up my child from school instead of taking the bus, because it's the only appointment they had available, and you overbook and cancel her because it's a children's cut. Just very disappointing.