Ulta Beauty

The employees are typically friendly and helpful. However, the store seems disorganized. This issue likely stems from corporate or management decisions regarding product placement. The displays endure significant wear and tear, especially from the younger clientele who can be rough on items. Unfortunately, the store often has low stock levels, but they do offer free ordering and shipping services, which is a positive aspect.

I visited for an eyebrow wax with Courtney to tidy them up without making them too thin. Initially, I didn't scrutinize them closely as I was exploring other options. However, upon leaving, I noticed how poorly they were done. They were uneven, overly thin, and did not look appealing. This experience left my eyebrows looking the worst they ever have.

The store is in dire need of a renovation. It feels overcrowded and cluttered with excessive products. Perfumes are kept under lock and key due to past thefts. The manager should prioritize fixing the non-functional paper towel dispenser in the women's restroom. I strongly emphasize this point. The staff members each seem to have their own subjective opinions on product brands without proper training or factual knowledge. I have shifted most of my shopping to Sephora and only occasionally visit Ulta for shampoo. It would be beneficial to have a more curated selection of a few high-quality brands rather than being overwhelmed by too many choices like a vast menu at a Chinese restaurant.