Semper Laser

I visited this establishment for 3 sessions and wish to share my experience. While they offer competitive pricing through Groupon packages and provide effective treatment results, I encountered several issues that affected my overall satisfaction. My appointment last Wednesday was canceled last minute due to a machine malfunction, which I understand was beyond their control. What I found disappointing was the lack of responsiveness in helping me reschedule that appointment. I received the cancellation notification via text message around 5 pm. Upon calling immediately to reschedule, no one answered my 3 calls. I left a voicemail but did not receive a callback. As far as I remember, they are open until 8 pm, so there could have been arrangements made. Over the weekend, I received a text message from the establishment offering to reschedule. I promptly replied with my availability, but received no response to my request. Finally, today, almost 1 week later, I called again. Initially, no one answered, but after leaving a voicemail, someone called me back to reschedule the appointment. However, I was informed that the next available slot is on 4/23, which would be 11 weeks after my last treatment. This whole experience has been frustrating. Therefore, I have decided to forfeit my remaining session and will not be returning to this establishment or company. I believe there are other companies out there that offer excellent service.

Overall, it’s a fantastic team to work with, especially the individuals at the front desk and the manager, Gabby. My 2nd treatment was significantly better than the first, a night and day difference. Thank you, Tasha, for your patience and meticulous work!

Tasha and Elizabeth have been absolutely wonderful. I appreciate how they guide you through the process to ensure the settings are right for your skin. They are always friendly, and I feel at ease every time I visit. Thanks to them, I am considering getting other areas treated as well.