I don't usually write reviews, but I left my recent appointment feeling incredibly frustrated. I called ahead to inquire about the duration for a fill and color change on my nails, and was informed it typically takes 35-40 minutes. I allocated enough time before my next appointment based on this estimate. I mentioned that I have tips and dip during the call. However, I was not asked before they began removing the previous color. When I requested to skip replacing the tips and just dip my natural nails, I was told my nails were uneven and it wouldn't work. Another technician had to step in to help apply the tips while the original technician worked on my other hand, which expedited the process.