Regal Nails, Salon & Spa

I adore coming here for my nail sessions. The customized service I receive here is top-notch. I cherish this spot so much that I brought my grandma along. We were both tended to very well. We will definitely return soon for another girls' day out. Vi and Tony provided excellent care for us. Plus, our nails look fantastic!

**UPDATED**Dreadful ordeal! The man applied two THICK layers of polish on my nails without allowing them adequate time to dry, then added a thick top coat. I sat at the drying table for 30 minutes, as there was a clock right in front of me. After that duration, I inquired if Vi had any drying spray. She replied "no," checked my nails, and said they were good to go. Later, while shopping at Walmart, I noticed that three of my nails had imperfections despite my carefulness and the 30 minutes of drying time. I returned and asked for them to be fixed. Vi stood by me, used acetone on her fingers to remove the blemishes, then applied another THICK layer of polish followed immediately by a top coat without allowing time to dry in between. Back to the dryer I went. After 10 minutes, I noticed brush strokes in the polish and the new coat didn't cover the edges of the previous ones. I called Vi over to show her the issue. By then, I had grown quite frustrated with the whole nail salon experience. I requested a refund of my $14 to seek services elsewhere, but was flatly denied. She offered to redo the polish and "take her time" this time. This was her suggestion, not mine. I expressed my preference for a refund so I could go elsewhere. She then summoned the man who initially painted my nails and informed him of my complaints. I reiterated my request for a refund to him, but was met with another refusal. She then began recording me as I asked for a refund. I questioned her about the recording, stating she did not have my consent, and inquired if they were part of a larger company. She replied negatively, although they are a franchise under the Regal Nails umbrella company. She resumed recording me and asked for a photo of my nails. I declined and reiterated that she lacked my permission to record me. I mentioned involving authorities due to the unlawful recording, to which she retorted, "You don't have any proof." She only offered a refund after taking a picture. I insisted on receiving my money first, but she refused once more. I contacted the parent company, but was informed they do not handle refunds and that I would need to await a call from their Vietnamese translator. A dreadful experience. Needless to say, I will not return, and I urge others to steer clear of the same hassles. Update. Despite contacting the parent company's head office and providing nail photos, Vi and Tony persist in denying my refund. They argue that they rectified the issue once and that should suffice. However, as evident in the photos, it truly isn't the case. Kindly avoid this place at all costs!!

The proprietors are phenomenal! I have been a loyal patron since my initial visit there 15 years ago. The salon is clean and highly sanitary. I always receive compliments on my nails. Exceptional work.