Rosie's House of Beauty

My son treated me to a pampering hair day, no cost spared. Tracy snipped off 4 inches from my lovely long locks. I then opted for a perm, showing her a picture of the style I desired. She insisted on a different method, resulting in bigger curls than I wanted. After removing the rods, she noticed the perm wasn't taking and blamed medication. A strand test should have been done at that point. Two days later, I discovered that my hair was straight in most areas. A family member who owns a salon in California advised me strongly against a re-perm due to potential hair damage. Despite paying $145, my son was shocked by the outcome. I am 56 years old, and my hair is now ruined with no acknowledgment of the damage. Tracy was uncooperative when I requested to speak to the owner, who refused any refund and insisted on redoing the perm. I informed her of recording our conversation for my protection and mentioned contacting the BBB and the board of cosmetology. I am considering seeking legal advice. This morning, my African American medical driver was also subjected to poor service. He was told his hair was too long for a cut, further emphasizing the salon's discriminatory practices. If you can, please share with others that Rosie's refuses to take responsibility for their mistakes. Thank you, Rosie's/Tracey, for a truly terrible experience and the lack of communication.

I have been a loyal client of Tracy for more than ten years, and I cannot speak highly enough of her. Her coloring and highlighting skills are exceptional! Tracy's dedication to her craft shines through in every appointment, leaving me feeling beautiful every time. Not only does she make my hair look amazing, but she also educates me on maintaining its health and preventing damage. I wholeheartedly recommend Tracy for her talent and unwavering commitment to her profession.

Avoid wasting your time at this salon. After scheduling appointments four times, calling ahead, and arriving punctually, I ended up waiting for over an hour each visit only for them to cancel. There is a severe lack of communication with customers. Even with an appointment, walk-ins are prioritized, rendering scheduling pointless. I waited an hour for my son's haircut, only to be informed that I needed to wait an additional 30 minutes when it was his turn. This level of service is unacceptable and reflects poorly on their business management.