Anna is hands down the best nail technician. The establishment doesn't appreciate loyal customers with appointments. Simply put, if your time is valuable, don't depend on your scheduled time. They prioritize walk-ins over appointments. I waited 35 minutes past my appointment time. My granddaughter also had an appointment with another technician, Jamie/Janie. When my granddaughter's technician finished with her client and came to the front, she chose a walk-in who had just arrived over my granddaughter's appointment. Then they took in one more walk-in. Finally, a technician came and attended to my granddaughter (whom the owner had reassigned to a different technician from the original appointment). I'm not familiar with this technician's name, but she wasn't skilled. She overfiled the cuticle until it was raw at the top of her nail, excessively filed, and then Anna stepped in and saved the day by completing my granddaughter's nails.