If I could rate this experience lower than one star, I would! This was undeniably the most HORRIBLE NAIL SERVICE I have ever encountered. The nail technician who attended to me was extremely rough and failed to deliver a spa-like experience. I entered with acrylic nails, seeking a removal/gel manicure and pedicure. The pedicure was far from relaxing, with water splattered everywhere on the floor post-service, even soaking my shoes. The salon boasts offering beverages as part of the spa treatment, yet I was served champagne in a flimsy plastic cup. When it came to my nails, it felt rushed, with no proper soaking off process. Instead, she haphazardly clipped them off, causing one nail to bleed significantly. (Refer to the attached photo) Rather than tending to the bleeding, she continued working on the nail, even applying nail glue as a makeshift "bandage". Following this distressing ordeal, she proceeded to attempt a gel manicure with blood still present. No cleaning or sanitization took place, and she attempted to deflect rather than involve a manager. I paid $173 for a subpar pedicure and now may need to seek medical attention. On the bright side, my daughter's nails turned out cute 🙃