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Greetings, I visited the sisterhood number 2 beauty supply a few years back. I frequently explore different places to discover various products and services. During my recent visits in the past two weeks, I noticed a lack of attention to customers entering the establishment. I had to seek assistance yesterday and was met with a very laid-back and nonchalant response to my inquiries. The staff seemed uninterested in helping, insinuating that I should know the store better since I had been there before. This was quite disappointing, especially when compared to a previous visit where an employee named Moe was exceptionally helpful. Moe took the time to assist me patiently, guiding me through trying on wigs and explaining various products. Unfortunately, my recent experiences have been inconsistent and disappointing. Building a rapport with those providing me with personal care services is essential to me, focusing on product quality rather than pricing. Upon bringing a wig home and opening it, I found it in poor condition, unlike the sample I had tried in the store. The receipt indicated no cash refunds, no exchanges, and all sales being final. I am accustomed to beauty businesses allowing returns as long as the item is unworn, with the receipt and tag intact. I am disappointed by the lack of response from the store despite my attempts to contact them.