Absolutely dreadful. Every time I visit, there's always an issue. Scheduling problems arise even when I make an appointment. They didn't use tools that were properly disinfected; instead, they just sprayed them with alcohol and quickly wiped them down. I was concerned about the hygiene standards, so I walked out. Additionally, the woman had to take a break, leaving me waiting for 15 minutes right in the middle of the service. I requested a regular French manicure, but she tried to dissuade me. Having had a manicure elsewhere a few days prior, I only wanted a color change for the French tips, yet they quoted me $30 just for that. I went to the neighboring town and got the same service for $15. The first time I got gel nails there, they forgot to apply the gel on one nail, so I had to return, and they had a poor attitude despite it being their mistake. Trying to schedule an appointment is always a hassle in some way. They are overpriced, disorganized, and it's hard to find someone available, yet there are always staff members chatting or eating. There is one kind lady named Joy who does a good job, but overall, I wouldn't recommend this place, and I won't be returning.