Shi Nail & Spa

I had a walk-in appointment and was promptly taken back for a pedicure, which was fantastic! The pedicure itself was impeccable. The individual who performed the pedicure did an exceptional job. However, I opted for a gel pedicure and it barely lasted a week. It started chipping and peeling off easily. My previous gel pedicure from a different salon lasted 5 weeks. I was disappointed.

I had a 2 o'clock appointment. I arrived on time and felt like the staff was giving me strange looks. Upon entering, Lucy escorted me to the pedicure chair and began inspecting my toes. I had a full set of acrylic nails on my toes. She kept conversing with her colleagues in Vietnamese, which I believe should be in English for the client to understand, but that's another issue. They all gathered around to examine my feet, then the man at the front desk approached and said they don't do acrylics on all 10 toes. I agreed to just having them filed and painted. However, they still seemed confused. I don't get it. They didn't need the e-file, just a simple filing and painting. This was my second visit to this place. The first time was fantastic, and I would recommend it to my clients as a nail tech. But after this experience, I wouldn't recommend it to anyone. The massage chair wasn't turned on for me, and I had to pretend to figure it out. I wasn't offered any drinks while everyone else seemed to have one. I felt neglected throughout my pedicure, and at the end, she even had the audacity to ask if I would tip her in cash. This behavior is utterly unacceptable. I believe some of the nail technicians there have an issue with black customers. They feel like they won't receive a tip for the work they do. That's the impression I got. I was furious when I paid. I tried to handle it professionally, so I waited until I got to my car to call and speak to the man at the front desk, whom I assumed was the manager. I explained that I didn't want to cause a scene in his establishment because I'm black, and that's sometimes what they expect from black customers. I expressed my belief that the mistreatment was due to my race, and that their handling of the situation was unprofessional and intolerable. I'm a paying customer just like any other, regardless of skin color. He tried to reassure me that wasn't the case, but being there, I felt like I wasn't the only black person and that they judged me based on my appearance - sweatpants, a Chris Brown T-shirt, long hair, done eyelashes, and a designer bag. I felt like they perceived me as "ghetto" and treated me accordingly. I don't know if I'll ever return to this place. If you're seeking a different salon, go somewhere you're treated well. The quality of the pedicure may not match, but at least you'll be treated like a human being, a paying customer, someone who owns their own business. Some may ask why I didn't do it myself - well, I get tired of always doing my own pedicures. I want to be pampered sometimes too! If you do visit this place, be aware that Lucy is not a pleasant person; her attitude is really off-putting.

I recently visited Shi Nails and I'm thrilled to have discovered my new go-to spot for nail care! They are professional, clean, attentive, detail-oriented, and reasonably priced. I've had a pedicure and acrylics done/filled by them, and I left ecstatic with how my nails turned out.