Honestly, if they hadn't caused me discomfort and insisted on a gel manicure after I declined, then told me it would be discounted due to the mishap but ended up charging me more - presuming I wouldn't tip, I'm certain - my review wouldn't be as negative. I arrived earlier than my scheduled time to have my acrylics removed, and they handled it efficiently and courteously, offering me refreshments. The establishment is clean and pleasant, and although they are a bit pushy, they were polite enough that I didn't feel the need to argue, so I paid and left. It was my first visit, and the overall experience was quite disappointing. Even when faced with unfavorable situations, I never take it out on the staff. While I won't be returning, it's not the worst place in Albany to get your nails done; just exercise caution as not all staff may be skilled or experienced in acrylic removal.