Massage Envy

Facial by Cameron was outstanding. As a first-timer, I was unsure of what to expect, but Cameron guided me through the process with ease. There was no push to buy products or add-on services I hadn't signed up for. The consultation and treatment lasted around 50 minutes, with a good portion of that time dedicated to letting the products work their magic on my skin. While I'm thrilled with the results for my acne-prone skin, I wish I had known in advance so I could have booked a longer session. I have some lower back problems, and Cameron noticed my discomfort, offering to adjust the pillow under my knees, which I appreciated. If I had to suggest an improvement, it would be to upgrade the treatment beds as the one I used last time felt softer. It was a bit challenging to stay comfortable given my back issues.

I rarely leave negative feedback, but today's experience crossed a line for me. My massage therapist, Marlowe, is exceptional and usually fully booked months ahead. I was looking forward to my 90-minute massage as it had been a while since my last visit. Upon arrival, I was checked in by the receptionist and directed to the back room. After waiting for 10 minutes (5 minutes past my appointment time), I went back to the front desk confused as Marlowe is never late. I inquired about my appointment time, and the receptionist (a new addition, a male) informed me that Marlowe wasn't working that day and they should have informed me. He suggested rescheduling, but knowing Marlowe's availability, I asked for her next opening, which turned out to be a month and a half away. I had taken time off work for this appointment, and the front desk's nonchalant response was frustrating. I would give zero stars due to the front desk's handling of the situation, but Marlowe is so exceptional that I'll still rate it a 2.

The therapists, particularly Jessamine, are fantastic. However, the owner's attitude is condescending, rude, and unhelpful. Their sole focus seems to be on money, and they speak to you disrespectfully if they make an error like overcharging you without consent and offer no resolution. The office manager, on the other hand, was much more helpful and pleasant to deal with. I was overcharged for three months, and the owner blamed me for not noticing earlier (I was recovering from a high-risk pregnancy that ended in a c-section), accused me of not reading the contract (which was irrelevant to the situation), and claimed corporate restrictions prevented them from rectifying the issue. When I expressed doubt, the owner abruptly ended the call. I regret giving this individual any of my money.