Waxing in Alpharetta

I visited the United States on December 21st. I scheduled an appointment for a root touch up, haircut, and blowout at a salon. Relying on the prices listed on their website, I didn't inquire further, assuming I had a good estimate of the final cost (considering the highest online price). However, after my appointment, I noticed I was charged extra $$$, on top of the 24% tip I left. The following day, I reached out to the salon via email requesting a breakdown of my bill as I was puzzled by the higher amount. Shortly after sending the email, they mentioned that my entire head was colored. I believed there might have been a miscommunication between the stylist and the front desk, so I politely asked for a refund. Almost 10 days later, their response changed, stating that while I did have a retouch, I had received an estimate before the appointment (which wasn't true, as I have emails proving otherwise). They also admitted that their website needed updating, causing the discrepancy in pricing (I have emails to support this). Although I was satisfied with the service provided by Mallory, I found the customer service to be lacking. I would rate my experience with two stars, factoring in Mallory's performance and the front desk service.